At tilli, we strive to provide you with the best experience possible. If you are not satisfied with your purchase, we offer a refund under certain conditions outlined in this policy.
Refund Eligibility:
- Subscription Services: If you have purchased a subscription plan, you may be eligible for a refund within [number of days] days of the initial purchase date if you have not used any of the premium features included in the subscription.
- In-App Purchases: Refunds for in-app purchases made through our mobile application are subject to the refund policies of the respective app stores (e.g., Apple App Store, Google Play Store).
- Promotional Offers: Refunds for purchases made using promotional discounts or codes will be processed according to the terms and conditions of the promotion.
- Exceptions: We reserve the right to deny refund requests for any reason, including but not limited to abuse of our refund policy, violation of our terms of service, or fraudulent activity.
How to Request a Refund:
To request a refund, please contact our customer support team at [Your Contact Information] within the eligible refund period. Please provide the following information:
- (A) Your Name
- (B) Email address associated with your account
- (C) Order/transaction ID
- (D) Reason for the refund request
Our team will review your request and process the refund if it meets the eligibility criteria outlined in this policy.
Refund Processing:
- Payment Method: Refunds will be issued to the original payment method used for the purchase.
- Processing Time: Refunds may take [number of days] business days to be processed and reflected in your account, depending on your financial institution.
- Partial Refunds: In some cases, we may offer partial refunds based on the extent of your use of the service or the nature of the refund request.
Third Party Link
Our team will review your request and process the refund if it meets the eligibility criteria outlined in this policy.
Update to Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically for any updates.
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